General questions Directed routing via Sign Up Official response windows

Connect with PlanificaHoy Support

PlanificaHoy centralizes every message into one streamlined intake. Begin your enquiry through the Sign Up journey to ensure it’s correctly tracked and directed to the right team.

Well-defined categories Profile-scoped context Unified inbox routing Mobile-optimised intake
Identity tied to your profile
Topic-driven routing
Policy-based handling

How to reach PlanificaHoy

This page explains the official communication path. Direct emails, phone numbers, or street addresses are not listed here.

Submission channel

Messages are captured through the Sign Up flow to keep requests linked to a user profile and routed consistently.

What to provide

Offer a concise topic, pertinent context, and any steps you’ve already taken to speed the review.

Processing approach

Requests follow published guidelines and flow through a centralised queue for uniform handling.

Response timeframes

We aim to review submissions within standard business hours; timing may shift based on workload and the completeness of your details.

What to expect in turnaround

  • Most enquiries are evaluated within 1–2 business days.
  • Messages outside regular hours are picked up the next business day.
  • Clear context minimises follow-up questions.
  • More intricate requests may require extra time.

Operational hours

Standard processing runs Monday through Friday during daytime in the main region; holidays can influence availability.

Cycle Weekdays
Window Daylight hours
Queue Centralised
Status During review

Submit your query through Sign Up

PlanificaHoy channels enquiries via the Sign Up journey to guarantee consistent routing and profile-aware context across all messages.

Intelligent routing Profile context Policy-based handling